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Opportunità di lavoro in JUST EAT

Il Gruppo JUST EAT è stato fondato nel 2001 in Danimarca e oggi la sua sede centrale è a Londra. JUST EAT è presente in 13 paesi, dall’Europa al Canada e l’India. JUST EAT ha gestito più di 50 milioni di ordini dall’inizio della sua attività e ha più di 1.8 milioni di fan su Facebook. Sono oltre 36.000 i ristoranti integrati nel servizio di ordinazione online di JUST EAT che, grazie alla tecnologia proprietaria, garantisce un’ampia scelta di offerta. JUST EAT impiega più di 1.000 persone e la sua crescita è in continua accelerazione.
Siamo alla costante ricerca di talenti, altamente motivati ed energetici, che contribuiscano attivamente a rivoluzionare il mondo della consegna a domicilio online.

Al momento stiamo cercando...


Temporary Operations Manager

Zona:Milano
Dipartimento: Operations



Di cosa sarai principalmente responsabile:

  • Gestione completa del team operations basato a Milano con lo scopo di supportare la crescita di JUST EAT in Italia.
  • Definire processi e programmi impattanti che consentano a JUST EAT di costruire un business su larga scala migliorando continuamente le metriche operative
  • Definire e gestire il processo di onboarding dei nuovi ristoranti partner inclusa la fornitura dei devices operativi (JCT o Orderpad)
  • Fornire supporto operativo e tempestivo ai nostri Ristoranti Partner (aggiornamento menu, modifiche, risoluzione problematiche, etc..)
  • Migliorare le performance dei nostri Ristoranti Partner attraverso attività reattive e proattive per massimizzarne la soddisfazione
  • Dare assistenza ai nostri Clienti finali prima e durante la fase dell’ordine
  • Monitorare costantemente le key metrics per assicurarsi che il team operations stia operando con i migliori standard qualitativi e in modo efficiente, identificando eventuali cause dei problemi e proponendo miglioramenti costanti
  • Seguire l’implementazione del tools operativi (hardware e software) intefacciandosi con fornitori locali e con il team tecnico basato a Londra
  • Preparare periodicamente presentazioni e report sull’andamento della propria area per il management e per il gruppo JUST EAT



Le qualità indispensabili

  • Almeno 7 anni di esperienza in un ruolo analogo che includa una combinazione di attività come operations, logistica, project management, analytics, customer loyalty o customer support
  • La capacità di bilanciare l’attenzione al dettaglio con una execution veloce: dobbiamo fare le cose velocemente e dobbiamo farle bene
  • Spiccate doti analitiche e capacità di portare avanti proposte basandosi sui dati
  • Energia, passione e capacità di lavorare in team con collaboratori, pari e senior manager anche internazionali. Capacità di gestione di un team giovane (doti comunicative, di coaching, di ascolto, di risoluzione dei conflitti)
  • Volontà di lavorare in un contesto operativo ancora non perfettamente strutturato (startup-mode)
  • Conoscenza fluente della lingua inglese
  • Disponibilità a brevi trasferte in Italia o all’estero



Sarebbe un plus se avessi anche:

  • Passione per il business di JUST EAT e per l’ambiente tech/food
  • Conoscenza del mondo online e del mondo internet o società tecnologiche
  • Esperienza in uno di questi settori: consulenza, logistica, customer care



Cosa ti offriamo

  • La possibilità di partecipare al successo di una società leader e in rapida crescita che sta portando innovazione in un settore chiave dell’economia italiana (food)
  • Un ambiente di lavoro dinamico, divertente e pieno di colleghi molto motivati
  • Una grande opportunità di sviluppo professionale
  • Ambiente internazionale con grandi opportunità di formazione
  • Compensation adeguata alla tua esperienza



Per candidarti a questa posizione, manda il CV e lettera di presentazione a cv@justeat.it



PPC & Biddable Media Specialist

Dipartimento: Marketing


Position summary:

Reporting to the Customer Acquisition Manager, you will manage the PPC budget for the italian market, as well as helping optimise biddable display spend.


As a key member of the italian Marketing team, you will be our resident data geek, supporting the Customer Acquisition Manager in taking a results-based approach to cross-channel activity. At the forefront of campaign optimisation, you will relentlessly test, learn and evolve our PPC strategy to increase new customers and drive up ROI.


If you are looking for a step up in your career and relish a challenging, fast-paced environment, this is the role for you.



You'll be...

  • managing the italian PPC budget, maximising return on investment whilst making sure spend goes towards our most profitable prospects.
  • representing the PPC function in the italian Marketing team - educating the team about your area and reporting back on results at all levels.
  • optimising our PPC and biddable display activity at a granular level - including bidding, ad copy testing and landing page testing.
  • leading the way in terms of testing and learning - building test frameworks that can also be shared with the wider marketing team.
  • working hand in hand with the business intelligence team on building the “future of PPC” (automation, reporting, campaign structure etc).
  • working closely with Customer Retention team, create a remarketing framework, allowing us to tailor our approach based on customer type.
  • strengthening our relationship with the main search engines, such as Google and Bing, making sure their advice is tailored to our business objectives.
  • investigating synergies with SEO and online display activities.



The perfect blend of...

  • exceptional analytical skills – capable of drawing actionable insight from huge volumes of data.
  • experience managing a large PPC budget for a well-known brand, either client side or agency side.
  • track record of improving performance through iterative testing.
  • a team player – capable of identifying allies and working across departments to get things done.
  • strong business acumen - able to prioritise tasks based on ultimate impact to the bottom line.
  • real people skills – professional, honest, approachable and empathic.
  • a can-do attitude – able to come up with creative solutions to overcome technical limitations.
  • extreme attention to detail - easily spotting data anomalies and ad copy glitches.
  • a degree in Business, Marketing, Maths, Economics or similar.



Ideally, you’ll also have...

  • strong understanding of the mechanics behind tracking, bidding and campaign structure
  • previous exposure to other digital marketing channels (SEO, display, mobile)
  • experience of working for a well-defined brand that really values personality and tone of voice



Per candidarti a questa posizione, manda il CV e lettera di presentazione a cv@justeat.it

 



Brand Manager

Zona:Milan
Dipartimento: Marketing


Position summary:

We’re after a Brand Manager to help shape, evolve and refine our brand essence for the Italian market, to reach more hungry consumers and build more brand love than ever before.
You’ll report to the Marketing Director. On top of that, you’ll work closely with your marketing peers (and many more) to deliver fully integrated campaigns that make the difference on the market.



Core responsibilities:

  • Reports to the Marketing Director.
  • Supports the Marketing Director in the development of the Marketing Strategy and the Marketing Plan.
  • Analyses how our brand is positioned in the market and crystallises targeted consumers insights
  • Defines budget & strategy accordingly
  • Brainstorms new and innovative growth strategies. Develop fully integrated plans & launch plans.
  • Leads creative development ?to translate locally the group’s brand positioning onto the different touchpoints (Mainly TV, OOH & Digital). Manages the Creative agency.
  • Ensures Brand Consistency across all touchpoints.
  • Measures and reports performance of all marketing campaigns and assess against goals (ROI and KPIs)
  • Work Closely with the PR agency to define the PR/e-PR strategy (both corporate & Lifestyle), and deliver the planned KPIs (Volume & AVE)
  • Develops the Social media & e-Influencer strategy. Deliver the planned KPIs.
  • Delivers monthly competitive tracking (Creative, Media, Product, PR, Social)
  • Ensures the entire JUST EAT team is up to speed and exposes the brand in every B2C or B2B activity
  • Manages the Brand team (3 persons)



Desired Skills:

  • Proven working experience as Brand manager
  • Expertise working across the full marketing mix to deliver perfectly integrated campaigns.
  • Experience in developing TV, OOH and Print Creatives.
  • Highly creative with ability to think out of box
  • Proven ability to develop brand and marketing strategies
  • Experience in eCommerce
  • Strong analytical skills and data-driven thinking
  • Advanced communication and interpersonal skills
  • Up-to- date with latest eCommerce trends and marketing best practices
  • Excellent English language skills
  • Able to juggle multiple projects.
  • A passion for producing engaging comms
  • Advanced communication and interpersonal skills



Ideal candidate profile:

  • Up-to- date with latest eCommerce trends and marketing best practices
  • Excellent English language skills
  • Very flexible
  • Able to juggle multiple projects
  • A passion for producing engaging comms
  • A good sense of humour
  • A huge desire to embark on a journey with a growing, successful brand
  • Be serious without taking him(her)self seriously



Per candidarti a questa posizione, manda il CV e lettera di presentazione a cv@justeat.it



Jr. Business Intelligence Analyst

Zona:Milan


Position summary

JUST EAT is looking to hire a Jr. Business Intelligence Analyst to work in the International Business Intelligence team, based in Milan.
This is an important role with the opportunity to make a significant impact and influence the takeaway consumption habits of millions of consumers across a number of countries.
You will provide insights that support decision making for all of our key business functions – such as Operations, Marketing, Sales and Product Development. You will act as the Jr reporting analyst for our Italian business working closely with the Senior BI Analyst.
You will be someone who understands how data and analytics can improve decision-making and can directly drive growth. The company culture is one of innovation; we encourage the use of new techniques and an agile iterative approach to problems and also ‘frankness’ where your honest opinion is expected to be given. Passion and a team player approach is expected.
You will work as part of the broader Global BI team, and share your knowledge and experience with your colleagues. You will be exploring all of BI functions, techniques and best practices with strong and continuative training sessions.
Now is a great time to join our business, JUST EAT is one of Europe’s fastest growing ecommerce businesses and business intelligence will be a key part of our future success.



Role objectives and accountabilities:

  • SUPPORT our business with its data, research and analytics needs
  • BI Analyst for Italy, one of our fastest growing markets.
  • Provide prescriptive insights across a range of topics to our core business functions that support improved decision-making.
  • Support Senior BI Analyst for the business as usual in your country.
  • INFORM our business through reporting and ROI evaluation
  • Develop intelligent reporting frameworks that identify risks and opportunities for our business across a range of metrics.
  • Develop tools that enable teams to access data for themselves, helping to create a ‘data culture’ throughout the organisation.
  • Check and monitor data healthy and data quality constantly
  • OPTIMISE our business through testing and measurement
  • Work with teams to define measurement frameworks for trials and initiatives.
  • Make clear recommendations based on your findings.
  • TRANSFORM our business by shaping the strategy
  • You will have a unique view of our business with access to all information. Proactively identify opportunities to improve our customers’ takeaway experience and our business processes.
  • Work closely with your international colleagues to implement learnings from the wider group into your local market.
  • Continuously innovate, and find better ways to use information.



Required Skills:



Analysis:

  • 6 months of experience as Business analyst in a multinational environment
  • Highly numerate, and capable of translating business requirements into mathematical approaches.
  • Expert in Excel or similar spreadsheet based analysis.
  • Familiarity with statistical testing, measurement and modelling techniques.



Reporting:

  • Understands how to develop measurement frameworks that drive a business.
  • Can use data to tell a story.
  • High level of attention to detail.



Systems:

  • Understands how to automate repetitive problems and tasks, focusing on optimisation.
  • Incrementally improves where possible and looks to consistently advance techniques and abilities



Team & Culture:

  • Confident both taking requirements and presenting back to senior stakeholders.
  • Motivated self-starter, and can work independently when needed. You can multi-task and work to tight deadlines.
  • Team player, with strong communication skills.
  • Proactive challenge seeker



Desired Skills:

  • Experience with Data Visualisation tools, ideally Tableau or an equivalent.
  • Web analytics platform experience (Google Analytics, Adobe Web Analytics, etc.)
  • Experience with statistical packages (R, SPSS, SAS, etc.)
  • Experience querying large SQL databases.
  • Experience with programming (ideally Python) or data processing.



Per candidarti a questa posizione, manda il CV e lettera di presentazione a cv@justeat.it



Jr. Business Intelligence Analyst - Categoria Protetta

Zona:Milan


Position summary

JUST EAT is looking to hire a Jr. Business Intelligence Analyst to work in the International Business Intelligence team, based in Milan.
This is an important role with the opportunity to make a significant impact and influence the takeaway consumption habits of millions of consumers across a number of countries.
You will provide insights that support decision making for all of our key business functions – such as Operations, Marketing, Sales and Product Development. You will act as the Jr reporting analyst for our Italian business working closely with the Senior BI Analyst.
You will be someone who understands how data and analytics can improve decision-making and can directly drive growth. The company culture is one of innovation; we encourage the use of new techniques and an agile iterative approach to problems and also ‘frankness’ where your honest opinion is expected to be given. Passion and a team player approach is expected.
You will work as part of the broader Global BI team, and share your knowledge and experience with your colleagues. You will be exploring all of BI functions, techniques and best practices with strong and continuative training sessions.
Now is a great time to join our business, JUST EAT is one of Europe’s fastest growing ecommerce businesses and business intelligence will be a key part of our future success.



Role objectives and accountabilities:

  • SUPPORT our business with its data, research and analytics needs
  • BI Analyst for Italy, one of our fastest growing markets.
  • Provide prescriptive insights across a range of topics to our core business functions that support improved decision-making.
  • Support Senior BI Analyst for the business as usual in your country.
  • INFORM our business through reporting and ROI evaluation
  • Develop intelligent reporting frameworks that identify risks and opportunities for our business across a range of metrics.
  • Develop tools that enable teams to access data for themselves, helping to create a ‘data culture’ throughout the organisation.
  • Check and monitor data healthy and data quality constantly
  • OPTIMISE our business through testing and measurement
  • Work with teams to define measurement frameworks for trials and initiatives.
  • Make clear recommendations based on your findings.
  • TRANSFORM our business by shaping the strategy
  • You will have a unique view of our business with access to all information. Proactively identify opportunities to improve our customers’ takeaway experience and our business processes.
  • Work closely with your international colleagues to implement learnings from the wider group into your local market.
  • Continuously innovate, and find better ways to use information.



Required Skills:



Analysis:

  • 6 months of experience as Business analyst in a multinational environment
  • Highly numerate, and capable of translating business requirements into mathematical approaches.
  • Expert in Excel or similar spreadsheet based analysis.
  • Familiarity with statistical testing, measurement and modelling techniques.



Reporting:

  • Understands how to develop measurement frameworks that drive a business.
  • Can use data to tell a story.
  • High level of attention to detail.



Systems:

  • Understands how to automate repetitive problems and tasks, focusing on optimisation.
  • Incrementally improves where possible and looks to consistently advance techniques and abilities



Team & Culture:

  • Confident both taking requirements and presenting back to senior stakeholders.
  • Motivated self-starter, and can work independently when needed. You can multi-task and work to tight deadlines.
  • Team player, with strong communication skills.
  • Proactive challenge seeker



Desired Skills:

  • Experience with Data Visualisation tools, ideally Tableau or an equivalent.
  • Web analytics platform experience (Google Analytics, Adobe Web Analytics, etc.)
  • Experience with statistical packages (R, SPSS, SAS, etc.)
  • Experience querying large SQL databases.
  • Experience with programming (ideally Python) or data processing.



Per candidarti a questa posizione, manda il CV e lettera di presentazione a cv@justeat.it



Inside Sales

Zona:Milano
Dipartimento: Sales


Descrizione del Lavoro:

Come Inside Sales sarai responsabile per la crescita ed il consolidamento del business di JUST EAT; questo avverrà attraverso la creazione di strategie commerciali che interverranno sia sull’acquisizione di ristoranti che sulla gestione del portafoglio di ristoranti già affiliati attraverso operazioni di up-selling.



Principali responsabilità:

  • Attività di New Business.
  • Vendita di servizi a valore aggiunto ai ristoranti già affiliati.
  • Vendita di materiali di trade marketing.
  • Ottimizzare le performance dei ristoranti partner (crescita degli ordini, fatturato e rating) per stimolarne l’engagement e massimizzarne i profitti.
  • Assicurare un’ottima qualità dei ristoranti nell’area assegnata sia in termini di copertura del territorio che relativamente al mix di cucina.



Capacità Richieste

  • Comprovata esperienza di vendita al telefono.
  • Grandi capacità di up-selling e cross-selling.
  • Capacità di analisi ed attitudine nell’essere data driven.
  • Consolidata esperienza nel lavorare per il raggiungimento di obiettivi.
  • Ottime capacità relazionali.
  • Essere strutturati ed organizzati.
  • Ottime capacità comunicative.
  • Essere operativi, motivati e sicuri di se stessi.
  • Spiccata cura per il dettaglio, attitudine all’ordine e alla precisione.
  • Buona conoscenza ed utilizzo di Excel e Power Point.
  • Collaborare proattivamente con gli altri membri del team sales.
  • Utilizzare sistematicamente il sistema di CRM (SalesForce.com) registrando tutte le attività svolte nel corso della giornata.
  • Fornire periodicamente la reportistica richiesta.
  • Buon livello di Inglese, sia parlato che scritto.



Capacità gradite

  • Conoscenza di SalesForce e Tableau.
  • Esperienza in ambito B2B e/o FMCG.



Per candidarti a questa posizione, manda il CV e lettera di presentazione a cv@justeat.it



3 Agenti Customer Care - Categorie Protette

Zona: Milano
Tipo di Lavoro: Agente Customer Care
Orario: Settimanale e weekend, part – time su turni SERALI - NOTTURNI


Far parte del team Operations di JUST EAT, significa essere parte indispensabile di un’azienda giovane e dinamica. Non si tratta solo di rispondere al telefono, chi stiamo cercando deve essere una persona dotata di capacità di problem-solving, spigliata, cortese e pronta a tutto per aiutare i nostri partner e i nostri clienti.


Descrizione del Lavoro:

La risorsa verrà inserita nel reparto Customer Care per svolgere le seguenti attività:

  • Gestione ordini
  • Chiamate inbound/outbound supporto clienti
  • Data Entry
  • Reportistica


Cosa cerchiamo:

  • Esperienza pregressa in call center/customer care.
  • Conoscenza dei principali strumenti informatici Office (Outlook, Word, Excel, Power Point), email, e rapida capacità di apprendimento nuovi programmi.
  • Cortesia, tono, professionalità e atteggiamento positivo al telefono e capacità relazionali.
  • Ottima conoscenza della lingua italiana parlata e scritta.
  • Buona conoscenza della lingua inglese parlata e scritta.
  • Precisione, dinamicità e attenzione al dettaglio.
  • Flessibilità riguardo gli orari di lavoro.
  • Residenza in Milano città e disponibilità a lavorare fino all'una di notte.


Capacità gradite

  • Preferibile buona conoscenza della lingue inglese parlata e scritta.


Il candidato ideale è:

  • Affidabile
  • Onesto
  • Socievole
  • Preciso e professionale


Rispondi a queste domande:
Sei disposto a muoverti con i mezzi pubblici e tornare a casa dopo la mezzanotte?
Sei disposto a lavorare tutti i week end?
Sei puntuale e affidabile?


Mandaci il tuo curriculum SOLO se hai risposto si a tutte le domande: potresti essere la persona che stiamo cercando!


Per candidarti a questa posizione, manda il CV e lettera di presentazione a cv@justeat.it